pj777's Privacy Policy

Section 1

What Information We Collect

We collect various types of information to provide you with the best service and to keep your account secure. Details of the information collected are provided below.

1.1 Identity Information

During account registration and identity verification, we collect the following information:

• Full name and date of birth
• National ID (NID) or passport number (for identity verification)
• Mobile number and email address
• Username and password (stored in encrypted form)

1.2 Financial Information

Information required to process deposits and withdrawals:

• bKash, Nagad, Rocket, and Upay numbers
• Bank account details (for bank transfers)
• Transaction history and amounts

1.3 Technical Information

Information collected automatically while you use our platform:

• IP address and device type
• Browser version and operating system
• Login time, session data, and cookie data
• Gameplay history and betting activity

1.4 Communication Information

When you contact our support team, the content of the conversation may be recorded — for the purpose of improving service quality and resolving disputes.

Section 2

Purpose and Use of Data Collection

pj777 uses your information only for legitimate and necessary purposes. We never sell your personal information to third parties without your permission.

2.1 Service Delivery and Account Management

• Account registration, verification, and maintenance
• Processing deposits and withdrawals
• Providing bonuses and promotions
• Managing the VIP program

2.2 Security and Fraud Prevention

• Detecting unauthorized access and fraud
• Complying with anti-money laundering (AML) policies
• Preventing multiple accounts and misuse
• Age verification — ensuring access only for users aged 21 and above

2.3 Service Improvement and Personalization

• Personalizing the platform experience
• Diagnosing and resolving technical issues
• Developing new features and games

2.4 Communication and Support

• Sending important account notifications
• Providing 24/7 live chat and email support
• Sending responsible gaming information

Section 3

Data Protection and Storage

We apply industry-standard technical and administrative measures to protect your information from unauthorized access, modification, disclosure, or destruction.

3.1 Technical Security Measures

• SSL/TLS Encryption: All data between your browser and our servers is encrypted.
• Firewall Protection: Our systems are protected by advanced firewalls.
• Password Hashing: Your password is never stored in plain text.
• Two-Factor Authentication: Two-factor authentication is available for added security.

3.2 Administrative Security

• Only authorized staff have access to your information.
• Staff receive regular privacy and security training.
• Data access logs are reviewed regularly.

3.3 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. After account closure, some information may be retained for a defined period for legal, regulatory, or financial reasons. Once that period has passed, the information is securely deleted.

Section 4

Sharing Information with Third Parties

pj777 does not sell your personal information. However, in certain circumstances, limited information may be shared with trusted partners.

4.1 Service Provider Partners

For payment processing, we work with bKash, Nagad, Rocket, Upay, and banking institutions. These partners are given only the information necessary to complete a transaction.

4.2 Legal Obligations

Information may be disclosed in response to a valid request from a law enforcement agency or a court order. In such cases, we provide only the information legally required.

4.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. In such circumstances, we will notify you in advance, and the new entity will also be bound by this Policy.

Section 5

Cookies and Tracking Technologies

pj777 uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Necessary for the basic functionality of the platform — login sessions, security tokens.
• Functional Cookies: Remember your preferences — language settings, display preferences.
• Analytics Cookies: Help monitor and improve platform performance.

5.2 Cookie Controls

You can control or reject cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

Section 6

Your Rights and Controls

You have the following rights over your personal information. Contact our support team to exercise these rights.

6.1 Right to Access Information

You can find out at any time what information we hold about you. Requests can be made through the account section or via support.

6.2 Right to Correct Information

If any of your information is incorrect, you can request a correction. Changes to identity-verified information may require an additional verification process.

6.3 Right to Delete Information

After closing your account, you may request that your information be deleted. However, we may be required to retain certain information for a defined period for legal or regulatory reasons.

6.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. Change this preference in your account settings or through support.

Section 7

Protection of Minors

pj777 strictly prohibits anyone under the age of 21 from using the platform. We do not intentionally collect any personal information from minors.

If we receive evidence that a user is under 21, we will immediately close the relevant account and delete the information collected. Parents and guardians are encouraged to monitor their children's online activity.

If you become aware of a minor's account, please notify us at [email protected] — we will take prompt action.

Section 8

Responsible Gaming and Data Use

We are committed to keeping your gaming experience safe and responsible. To that end, your gaming activity data is analyzed.

• Identifying unusual betting patterns
• Detecting problematic gaming behavior
• Enforcing self-exclusion requests
• Providing limit-setting tools

To learn more about responsible gaming, visit our Responsible Gaming page.

Section 9

Policy Changes and Updates

pj777 reserves the right to amend this Privacy Policy as needed. Before any significant changes, we will:

• Send a notification to your registered email.
• Inform you when you log in to the platform.
• Update the "Last updated" date at the top of this page.

If you continue using the platform after any changes, you will be considered to have accepted the new policy. If you do not agree with the changes, you have the option to close your account.

Section 10

Contact Us

If you have any questions or concerns about this privacy policy, please contact us. Our team provides support in both Bengali and English.

• 24/7 Live Chat — instant support from any page on the platform
• Email: [email protected]

Send formal privacy-related complaints via email and include "Privacy Complaint" in the subject line. We will resolve your issue as quickly as possible.